FAQ
Origin of the wood for the dials, warranty, payment… We answer all your questions about our watches.
The wood used for our watches comes from sustainably managed forests, ensuring an ecological and responsible source.
You can reach us by email at contact@alpille.com. Our team is committed to responding quickly to your inquiries and concerns.
Avoid prolonged exposure to water and extreme temperatures. Clean gently with a soft, dry cloth. Periodic treatment with natural oil can help maintain the wood’s shine.
Our watches are splash-resistant (3 ATM), meaning they can withstand rain or water splashes but should not be submerged. They are suitable for everyday use.
Once your order is shipped, you will receive an email with a tracking number that allows you to track your package online.
If your watch is damaged upon arrival, please contact our customer service within 48 hours with photos of the damage to arrange an exchange or refund.
Yes, our watches are designed with interchangeable straps. You can purchase additional straps on our website and easily switch them to vary your style.
Yes, each Alpille watch comes with a 1-year warranty covering manufacturing defects and movement malfunctions.
Yes, we ship our watches worldwide. Shipping fees and delivery times may vary depending on the destination.
We accept major credit cards, PayPal payments, and other secure online payment methods.